Privacy Policy & General Terms & Conditions

Important Notice:

The information provided on this webpage regarding our services and policies is not exhaustive and is intended for informational purposes only. Urban-X Realty Estate Agents reserves the right to change or update these terms and conditions at any time without prior notice. By using our services or engaging with our website, you are in agreement with these terms and acknowledge and that the information provided here is not comprehensive and may be subject to change.

For a complete understanding of our terms and conditions, please contact us to request a formal consultation or to discuss your specific requirements.

The registered name is officially; Urban X Realty LTD filed under company number:15801926, hereby referred to as 'Urban-X' within the real estate market only.

Officially registered to the following address:
URBAN X REALTY LTD, Suite 109   

Fortuna House, 88 Queen Street, 

Sheffield,
South Yorkshire, 

S1 2FW, 

UK: England

Any correspondence must take care to ensure that the 'suite 109' detail is included in the address otherwise mail will not be received and simply returned to sender.

Urban-X Estate Agents are committed to protecting the personal data of our clients and customers in accordance with the General Data Protection Regulation (GDPR). Here’s how we ensure compliance and protect your data throughout our business operations:

Lawful Basis for Processing:

• When you engage Urban-X Estate Agents to sell your property, we collect and process your personal data (such as your name, contact details, and property information) on the lawful basis of fulfilling our contractual obligations with you (Article 6(1)(b) of GDPR).

  Purpose Limitation and Data Minimization:

• We only collect personal data that is necessary for specific purposes related to selling your property. This includes marketing your property, arranging viewings, and facilitating negotiations with potential buyers. We do not use your personal data for purposes unrelated to our services without your consent.

Data Accuracy and Storage Limitation:

• It’s important that the information we hold about your property and contact details is accurate and up to date. We regularly review and update your information to ensure its accuracy. We retain your personal data for as long as necessary to fulfill the purposes outlined in our contractual agreement or as required by law.

Security and Integrity:

• Urban-X Estate Agents implement appropriate technical and organizational measures to ensure the security and integrity of your personal data. This includes encryption of sensitive data, restricted access controls, and regular security assessments.

Individual Rights:

• As a client of Urban-X Estate Agents, you have rights under GDPR regarding your personal data. This includes the right to access your data, rectify inaccuracies, request erasure, restrict processing, and object to processing. We provide mechanisms for you to exercise these rights promptly and transparently.

Sharing Personal Data:

• We may share your personal data with third parties such as solicitors, surveyors, and financial advisors involved in the sale process, but only to the extent necessary for completing the transaction and in compliance with GDPR. Additionally, In the event that we sell our business we will disclose your personal data to the prospective buyer. Additionally, If we become under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Data Transfers:

• If we transfer your personal data outside the European Economic Area (EEA), we ensure adequate safeguards are in place to protect your data rights, as required by GDPR.

Data Breach Management:

In the event of a personal data breach, Urban-X Estate Agents have procedures in place to assess the breach, mitigate any potential harm, and notify the relevant supervisory authority and affected individuals promptly, as required by GDPR.

Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. 

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Cookies;

We and our partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

The Site uses the following types of cookies:

a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

By adhering to these principles and practices, Urban-X Estate Agents demonstrate our commitment to protecting your privacy and complying with the GDPR.

Client Obligations:

• Accurate Information: Clients are responsible for providing accurate and truthful information about the property to Urban-X Estate Agents. This includes details such as property condition, ownership, and any known legal or structural issues or disputes with neighbours.
• Timely Responses: Clients are expected to promptly respond to offers, inquiries, and requests for information from Urban-X Estate Agents to facilitate the sale process effectively.
• Property Access: Clients agree to provide reasonable access to the property for viewings, inspections, and other necessary activities related to marketing and selling the property.

Dispute Resolution:

• Mediation: In the event of any disputes arising from our services, Urban-X Estate Agents and clients agree to attempt to resolve disputes amicably through mediation, facilitated by a mutually agreed mediator.
• Governing Law: Any disputes that cannot be resolved through mediation shall be governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales to resolve any disputes.

Limitation of Liability:

• External Factors: Urban-X Estate Agents shall not be liable for any delays, losses, or damages resulting from factors beyond our reasonable control, including but not limited to changes in market conditions, economic downturns, or acts of nature.
• Professional Advice: Clients are advised to seek independent legal, financial, and property advice where necessary. Urban-X Estate Agents provide services based on our experiences in property marketing and negotiation but do not offer legal or financial advice nor have complete knowledge of acts including but not limited to: Building Act 1984, Building Regulations 2010 (as amended), Planning Act 2008, Party Wall Act 1996 etc. As such clients should seek independent advice for legal matters related to building regulations and other relevant acts..Clients should understand their responsibility to verify information against applicable laws and regulations as Urban-X will not be held liable for anything not following legal guidelines at your property.

Governing Law:

• Jurisdiction: These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

furthermore:
-Our agency does not provide a for sale board, even upon request.
-Our agency is choosing to only operate in England at this time and reserve full rights to deny any requests to market any property that we do not wish to market and to refuse without giving reason(s). -England, Wales & Northern Ireland Energy Performance Certificates (EPC):  To adhere to Part 5 of the Housing Act 2004, marketing may not commence on your property until we are in possession of a valid EPC.
-The Consumer Protection from Unfair Trading Regulations 2008: This act ensures that estate agents give potential purchasers accurate information about properties being marketed. You must provide Urban-X with information about your property that is true and accurate. Furthermore, you must notify Urban-X immediately of any changes to the information originally provided.
-Urban-X Agency also reserves the right not to publish any information provided by you.
-Estate Agency Act 1979: Under the terms of the above act Urban-X Estate Agency are obligated to disclose whether any person who has an interest in this property is an estate agent, a relative or associate of an estate agent. You must inform us if you are any of the previous categories so we can make the relevant disclosure.

-Payment Terms: When payment of commission is due, settlement must be within ten days of completion. In the event of any account remaining unpaid for more than twenty-eight days from the due settlement date, then Urban-X Agency reserves the right to charge interest on the balance at a rate of four percent above the National Westminster Bank Plc base rate at the time of completion. Further late charges will apply and upon non receipt. We reserve the right to escalate the proceedings to debt collectors or to court to recover the funds for services provided. The late fee structure will be laid out in writing within 60 days of non receipt of payment of the relevant date.
-In order to comply with the Money Laundering Act 2007, we will be undertaking a search verifying your identification using a third party's electronic database. Documents may include but are not limited to; passports, driving license, proof of income IE payslips / tax returns / P60s and proof of address confirmations such as bank statements / utility bills. Urban-X reserves the rights to decide what is deemed acceptable in each and every individual case in the interests transparency and compliance with the Money Laundering Act 2007.
-We reserve the right to recommend solicitors to complete the legal completion of your sale. We may earn a refferal fee for such a recommendation and reserve the right to not disclose the amount received. You may decline the recommendation and provide your own solicitors. In either case Urban-X will not cover any costs associated with legal proceedings, regardless of whether clients choose a recommended solicitors or their own.
-We reserve the right to request your forwarding address from any solictior for invoicing purposes of our services provided.

Property Valuation Disclaimer

Urban-X reserves the right to use 3rd Party valuation Tools in conjuction with Urban-X Agents property knowledge to estimate the value of your property’s market based on current market conditions.

Data Sources and Accuracy

Urban-X utilizes publicly available data sources, including maps and tables. However, data maybe incomplete or inaccurate and should not be relied upon exclusively.

Intended Use

Our estimations are intended for personal use and general interest to assist homeowners in assessing current property values and the UK property market trends.

Non-Reliance for Commercial Transactions

The way is which Urban-X reaches such property estimates is not suitable for commercial transactions or for formal contractual purposes.

Professional Valuation Recommendation

Before any property sale, purchase, mortgage, or related transaction, Urban-X strongly recommends that you obtain a professional valuation from a qualified surveyor or accredited professional.

Limitation of Liability

Urban-X Estate Agents, nor the 3rd party tools they use, do not accept liability for losses resulting from reliance on provided valuations. This includes but is not limited to loss of profit, loss of bargain, or indirect, special, or consequential losses. We do not guarantee uninterrupted access or error-free operation of our service. Our liability is limited to £100 unless otherwise required by law.

Statutory Rights and Consumer Protection

These terms do not affect your statutory rights. We do not attempt to exclude or limit our liability for matters that cannot be excluded or limited under applicable law.

Property Viewings disclaimer

-Ubran X will not be held responsible for any accidental damages that may be sustained at property viewings.
-Clients are to ensure their homes are clutter free and no trip hazards are present that may result in falls or injury to viewers of the property including members of the public or Urban X personnel.
-All pets must be kept away from mentioned parties with respect to potential allergies or agressive / unpredictable behaviour to promote a safe viewing experience. 
-Urban X agents may recommend movement of furniture or various items to ensure high quality photograhps are taken to promote salability and / or to simply improve general salability. Any such movements are done with your consent and as such Urban X takes no responsibilty for accidents that may occur including but not limited to; ripped carpets, scuffed walls or floors, pulled blinds, broken items etc. This responsibilty and consent also applies to possible injuries to your person(s) including but not limited to; strained back, stubbed toes, bruising of the skin, ripped clothing, broken jewellery, falling over etc. Please take care & considerations into account before you agree to move items or furniture. If you have any concerns, especially if you are not medically fit, consider seeking assistance where possible or simply refuse the request or idea of the Urban X agent.

Urban-X marketing fees, subject to change, are currently:

Property Value below £149,999: 2.5%
Property Value £150,000 - £399,999: 1.25%
Property Value £400,000 - £999,999: 1%
Property Value £1,000,000 and above: 0.75%

In due time VAT maybe become applicable on charges.
The below example illustrates how VAT will be added.

Example Calculation for a £200,000 Property:

• Fee Percentage: 1.25%
• VAT Rate: 20%

Calculation:

• Commission before VAT: £200,000 × 1.25% = £2,500
• VAT: £2,500 × 20% = £500
• Total Commission (including VAT): £2,500 + £500 = £3,000
  
  -marketing cannot commence until an Energy Performance Certificate (EPC) is obtained, as required by the Housing Act 2004. Urban-X will require an EPC certificate before you can become a client & it is the client's obligation to provide accurate and updated information about their property, in compliance with the Consumer Protection from Unfair Trading Regulations 2008.